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How do i get sound files in messages on facebook to play?

my friend just got a new smartphone and on facebook messaging instead of typing he sends recordings of his voice but every time i click play nothing sound, nothing. I'm listening with headphones, volume on computers all the way up, everything is as it should i can listen to bidyo and stuff just fine, can anyone tell me how to get the sound to play? he says they play fine on his phone.
 panisepic posted sa loob ng isang taon na ang nakalipas
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